{"breadcrumb":[],"products":{},"scriptTags":[{"url":"/epages/ed2188.sf?ViewAction=UnityViewFacebookBusinessPixelCode","allowedInCheckout":true,"type":"NORMAL"},{"url":"/epages/ed2188.sf?ViewAction=UnitySF-ViewGoogleAdWordsScript","allowedInCheckout":true,"type":"NORMAL"},{"url":"/epages/ed2188.sf?ViewAction=UnityViewRegisterSessionScript","allowedInCheckout":true,"type":"NORMAL"},{"url":"/epages/ed2188.sf?ViewAction=UnityViewPayPalPPCPScript","allowedInCheckout":true,"type":"NORMAL"},{"url":"/epages/ed2188.sf?ViewAction=UnityViewAddToWishlistScript","allowedInCheckout":true,"type":"NORMAL"}],"pages":{"preguntas-frecuentes":{"titleTag":"","settings":{},"isVisible":true,"guid":null,"slug":"preguntas-frecuentes","href":"/i/preguntas-frecuentes","updatedAt":"2023-01-13T16:47:30.000Z","ep6pathMD5":null,"ep6path":null,"shopId":"ff351856-a1d5-431b-84ba-cb7e81649110","navigation":"footer","metaDescription":"","title":"Preguntas Frecuentes","content":{"id":"4df35bc6-debf-4002-9181-9687d0cb7982","pageId":"5873c9b9-42f1-4aff-a2f5-57a8b9d6f304","themeId":"@all","createdAt":"2022-02-22T14:40:47.000Z","updatedAt":"2023-01-13T16:24:05.000Z","blocks":[{"_id":"e23ceb70-3289-4783-943a-b9d35028ac21","type":"multi-column","data":{"columns":[{"type":"epages.html","data":{"html":"\n\n \n \n Preguntas Frecuentes\n \n \n

Preguntas Frecuentes

1.-\n ¿Cómo es el proceso de compra?

El proceso de compra es muy sencillo y\n amigable, entras en la tienda, si estas registrado te identificas\n pinchando en el icono de “Mi Perfil”, seleccionas el producto que\n quieres comprar, una vez en el seleccionas la cantidad pinchando sobre\n el signo más (+) luego haces click sobre “Añadir a la cesta”, estos\n mismos pasos los repites con cada producto que desees añadir a la cesta,\n para finalizar la compra haces click sobre el carrito de la compra,\n verificas los productos del carrito y pinchas sobre “Tramitar pedido” y\n luego sigue las indicaciones y en unos instantes completarás tu pedido

2.-\n ¿Es necesario registrase para comprar?

No es necesario que te registres para\n comprar, aunque es conveniente ya que, si lo haces tus próximas compras\n se harán muy rápidas ya que podrás utilizar tus datos para hacer los\n envíos

3.-\n ¿Qué formas de pago puedo utilizar?

Utilizamos la plataforma de pagos “PayPal”\n por lo que puedes pagar con tu cuenta PayPal o con tu tarjeta de débito\n o crédito preferida:

PayPal

Si tienes cuenta en PayPal puedes pagar con\n ella y es totalmente gratuito, para ello debes iniciar sesión\n en PayPal cuando se despliegue la ventana “Pagar con PayPal”

Tarjeta de débito o crédito

En este caso cuando se despliegue la ventana\n “Pagar con PayPal” seleccionas la opción “Pagar con tarjeta de\n débito o crédito”

Luego sigue las indicaciones que te\n proporciona la plataforma de pagos.

Es importante resaltar que no recogemos\n datos relacionados con el pago y que siempre están libres de comisiones.

4.-\n ¿Los precios de la tienda tienen el IVA incluido?
\n

Sí, todos los precios de los productos de la\n tienda incluyen el IVA

5.-\n ¿Cómo se calcula el coste del envío?
\n

El coste del envío se calcula sumando los\n pesos de los productos del carrito de la compra y luego se le aplica el\n valor que se indica en la tabla correspondiente al tipo de transporte\n que se seleccione

6.-\n ¿Cuáles son las formas de envío?
\n

Tenemos 3 formas de envío distintos:

1. Paq. Estándar Home Delivery que se\n entrega entre 48 a 72 horas laborables

2. Paq. Premium Home Delivery cuya entrega\n se realiza entre 24 y 48 horas laborables

3. Correos Express ePaq24 cuya entrega se\n hace 24 horas

7.-\n ¿Cuántos días tengo para hacer la devolución del pedido?

Tienes 14 días naturales transcurridos desde\n la entrega de los productos.

7.-\n ¿Cómo hago para devolver un pedido?

Para devolver su pedido deberá notificarlo a\n mascotaregalos.com a través del espacio de contacto de la Tienda o al\n email devoluciones@mascotaregalos.com, y gestionarlo por medio de la\n página web de nuestro operador logístico SebdCloud.com y cumplimente la\n solicitud de devolución.

8.-\n ¿Cuánto me cuesta hacer la devolución de un pedido?

No te costará nada hacer la devolución del\n pedido, te reembolsaremos todos los pagos recibidos incluidos los gastos\n de envío a más tardar en 14 días naturales a partir de la fecha en la\n que mascotaregalos.com haya recibido los productos devueltos.

\n 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